How we work

When you’re working with AccessAbility, you are in charge at all times.

You decide:

  • where and when meetings take place
  • who to bring with you – you can bring whānau, a friend, a caregiver or an advocate with you to any meeting you have with an AccessAbility staff member
  • if you would prefer to talk with one of our Māori or Pasifika staff
  • if you would like an interpreter available for your meetings with us.

We make sure that:

  • your privacy is maintained
  • we follow the Code of Health and Disability Rights
  • you understand your rights in relation to Needs Assessment and Service Coordination
  • you understand your right to make an appeal or a complaint
  • we make changes quickly if something is not working for you
  • an interpreter is available, including a New Zealand Sign Language interpreter, if you need one
  • you are given information on health and disability advocacy services in your area
  • you are given a wide range of information about what’s available in your community.

We are always happy to talk to you. If you have any questions or need assistance, please contact us.

Find the contact details for your local office

Your feedback

We want you to live the life you imagine, so if something isn’t working for you, or it’s going really well, please let us know. There are a few different ways that you can choose to make a complaint or give a compliment about an assessment, service or person.

Find out more about your options for giving feedback

More information

Read the Code of Health and Disability Rights