Your feedback

We want you to live the life you imagine. You’re in charge - so if something isn't working for you or if it's going really well, please let us know.

Your feedback helps us improve what we do.


Compliments

If a staff member or service has impressed you, please let us know. It’s always great to hear your compliments and we will make sure they are passed on to the person or service you have been working with.

Option one

Email or call your local office to give your feedback.

Option two

Complete our satisfaction survey online or download a copy and return it to your local office. It doesn’t take long and it helps us to improve how we work with you. You can find links to our online satisfaction survey and downloads at the bottom of this page.


Making a complaint

If you are unhappy with your assessment, a staff member or service, please let us know as soon as possible.

Option one

Contact your Assessment or Service Facilitator and talk to them about what you would like to change.

Option two

Complete our satisfaction survey online or download a copy and return it to your local office. You can find links to our online satisfaction survey and downloads at the bottom of this page. This survey is completely anonymous.

Option three

If you’re still not happy, contact the team leader at your local AccessAbility office. You can also contact the National Operations Manager or Chief Executive.

View our team list

Option four

If you are still dissatisfied, you can contact:

  • a free health and disability advocacy service. To find the advocates in your area, freephone 0800 555 050, email advocacy@hdc.org.nz or visit advocacy.hdc.org.nz
  • the Ministry of Health’s Disability Support Services: freephone 0800 373 664 or email disability@moh.govt.nz
  • the office of the Health and Disability Commissioner: freephone0800 11 22 33 or email hdc@hdc.org.nz

To learn more about making a complaint, contact us.

Find the contact details for your local office


Satisfaction survey

Online

Fill out online Satisfaction Survey for Disabled People and Whānau

Fill out online Satisfaction Survey for Community Organisations and Services

Downloads

AccessAbility Satisfaction Survey Word Document (432.0KB)

AccessAbilitySatisfaction Survery PDF (432.2 KB)

Large Print AccessAbility Satisfaction Survey WordDocument (367.8KB)

Large Print AccessAbility Satisfaction Survey PDF (472.6 KB)


More information

Find out more about the Ministry of Health’s Disability Support Services complaint process