Who is eligible?

AccessAbility works with disabled people in the Taranaki, Whanganui, Otago and Southland areas. 

To be eligible for Needs Assessment, Service Coordination and Local Area Coordination through AccessAbility, you must:

  1. be between 0 and 65 years of age
  2. have a disability that lasts longer than six months
  3. need support in some parts of your life because of your disability.

Your disability could be:

  • physical
  • sensory: vision, hearing and Autism Spectrum
  • intellectual.
AccessAbility also works with people over 65 years of age, who have an age-related disability and live in Whanganui.

Who can have a Needs Assessment?

Needs Assessment is available through AccessAbility for people from birth to 65 years of age in Otago, Southland, Taranaki and Whanganui.


Who does AccessAbility coordinate services for?

We provide Service Coordination to people from birth to 65 years of age in Otago, Southland, Taranaki and Whanganui. 

AccessAbility also coordinates services for people over 65, who have an age-related disability, live in Whanganui and have been referred by their District Health Board.


Who can work with a Local Area Coordinator?

We offer Local Area Coordination in the following areas of Southland: Winton, Otautau, Edendale, Riverton, Invercargill and Bluff. Local Area Coordination in the following areas of Central Otago: Lake Hawea, Wanaka, Luggate, Pisa Moorings, Cromwell, Earnscleugh, Alexandra

We offer Local Area Coordination to people from birth to 65 years of age in parts of Central Otago and Southland. View our map to see if Local Area Coordination is available in your hometown.

Anyone can ask an LAC for free information and advice. To work with an LAC long-term, you must be eligible for support through AccessAbility.

LAC in other areas of New Zealand 

Local Area Coordination is also available in the Bay of Plenty, Lakes District and the Hutt Valley through other organisations.

Visit LAC Bay of Plenty and Lakes District website

Visit LAC Hutt Valley website  


Who is not eligible?

We are not able to work with people outside our areas and/or who have a disability solely related to:

  • personal health conditions such as diabetes and asthma
  • mental health and addiction 
  • conditions most commonly associated with ageing (except in Whanganui). 

In most cases your District Health Board can assist you with mental health or age-related support.

Find your District Health Board's website 

AccessAbility is also not funded to assist people with disabilities caused by an accident or injury, such as quadriplegia and head injuries. The Accident Compensation Corporation (ACC) provides support to these people.

Find out more about disability support from ACC


Still not sure?

If you’re unsure if you, your family member or someone else is eligible, please contact us with your questions.

Find the contact details for your local office


More information

Find out more about who is eligible for Ministry of Health Disability Support Services