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NASC Complaints and Appeal Procedure
NASC Complaints and Appeal Procedure
Complaints and Appeal Procedure |
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If at any time you are not satisfied with the assessment process, please let us know. There is no time limit for an appeal but the sooner we are aware of a problem the faster we can help you resolve it. Step 1Contact your Assessment Facilitator to discuss what you would like to see changed. Step 2 If your issue remains unresolved, contact Access Ability’s Manager for your region. You can ask to have an independent review, if appropriate. Step 3 If you are still not satisfied, you can contact the Health and Disability Advocates in your area, or the Service Manager of the Disability Directorate for the Ministry of Health. Making a ComplaintIf you are unhappy with the service you have received from an Access Ability staff member, or from any service you receive, you can make a complaint. Step 1Discuss your concerns with your Assessment Facilitator. If the complaint is about an Access Ability staff member, please contact the Manager for Access Ability directly. The local Health and Disability advocacy service can assist you in the complaints process. Step 2 If your complaint is not resolved you can contact your local Ministry of Health office to discuss your concerns. Step 3 You can issue your complaint to the Health and Disability Commissioner. |