What You Can Expect

Access Ability is committed to providing you with the best possible service.

• Contact you within three working days of your referral.
• Keep you involved and informed at all stages of the assessment process.

• Your privacy is maintained.
• We adhere to the Code of Health and Disability Rights.
• You have access to information and understand your rights in regards to the needs assessment and service co-ordination.
• You understand your right to an appeal or to make a complaint.
• An interpreter is available if required (including New Zealand Sign Language).
• You are given information on Advocacy services available in your area.